Returns

Dear customer,

Your satisfaction is our top priority, and we do our best to ensure that you receive the best products. In order to facilitate effective complaint handling, we would like to inform you of our policy regarding post-delivery complaints.

Complaints Within 24 Hours of Delivery:

• We accept complaints regarding any issues with products within the first 24 hours of delivery. Please examine your order carefully as soon as you receive it and report any issues to us within this period.

How to Make a Complaint:

• To report a problem or make a complaint, contact us through our customer support channels. You will need to provide detailed information, including photos of the products or packaging, if applicable.

Complaint Requirements:

• In order to deal with a complaint effectively, it is important that you retain the products or samples in question. We may require the return or collection of products for assessment.

Please understand that our ability to handle post-delivery complaints depends on the timeliness of reporting and the availability of the products in question. To ensure quality service, we cannot accept complaints relating to products after the 24-hour period of delivery.

Thank you for your understanding and cooperation. We are here to assist you and solve any problem as soon as possible.

Best regards,